This privacy policy explains how we use any personal information that we collect about you when you contact us or use our service. It also explains how we protect that information, and your rights to control how we process this data. Audable Ltd is committed to ensuring that your privacy is protected, and we will never sell it to third parties. Please note that our website may include links to other websites; however, this policy does not cover those websites.
Our contact details
Name: Audable Ltd (trading as Audable Ear Care)
Registered Office Address: Kerns House, Threemilestone Industrial Estate, Truro, Cornwall TR4 9LD
Phone Number: 
E-mail: 
Privacy notice last updated: 16/05/21
The type of personal information we collect
We may collect the following information from you when you contact us and/or use our services.
- Name
- Date of birth
- Contact details (telephone number and/or email address)
- Demographic information (used to process domiciliary appointments)
- Details relating to your ear condition and general health
- Video otoscopy images of your ears
No financial or card data is stored.
Usage and device information
When browsing our website, we automatically collect the same basic information that most websites collect, subject, where necessary, to your consent. This includes information about how you use the website, such as the pages you view, the referring site, your IP address, and the date and time of each request. This is information we collect from every visitor to the website.
We may collect certain information about your device, such as its IP address, browser or client application information, language preference, operating system and application version, device type and ID, and device model and manufacturer.
How we get the personal information and why we have it
The personal information we process is provided to us directly by you for one of the following reasons:
- To fulfil your enquiry
- To fulfil your appointment booking
- To ensure that you receive the safest care
We will not share this information with anyone else; however, you may wish to share certain findings from your appointment (i.e. video otoscopy images) with your GP as part of your care plan.
We use the usage and device information to better understand how visitors use our website
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are because we have a legitimate interest.
How we store your personal information
Your information will be kept securely in either electronic or physical form. All emails are read and replied to accordingly, and are deleted within a 30-day period. Information obtained during an appointment, including information about your ear condition, general health and images of your ear will be held for 7 years, before being deleted or securely destroyed.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at 
or Audable Ltd, Kerns House, Threemilestone Industrial Estate, Truro, Cornwall TR4 9LD, if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Audable Ltd, Kerns House, Threemilestone Industrial Estate, Truro, Cornwall TR4 9LD.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk