Your appointment

Covid-19 guidance

We are unable to offer appointments to anyone with symptoms of Covid-19 or living with someone with symptoms of Covid-19. If you develop symptoms after your appointment has been booked, please contact us to rearrange your appointment.

Ideally, you should attend your appointment alone; however, attending with a single companion is permitted. You and your companion are encouraged to wear a face mask to your appointment, unless you are exempt from wearing one. A suitable (fluid resistant surgical mask) will be provided if you do not have one. Hand sanitiser/hand washing facilities are available at The Hewson Clinic and we ask that you clean your hands upon arrival.

Appointments are scheduled so that there is no overlap of waiting patients, and to allow for equipment and surfaces to be cleaned in between appointments. You are encouraged not to arrive early for your appointment in order to reduce time in the waiting area. When your appointment is booked, you may be given additional arrival instructions.

Preparing for your appointment

It is highly advisable to use an ear wax softener (such as olive oil drops, or sodium bicarbonate drops) prior to your appointment, if you do not have additional complications (such as a known eardrum perforation or ear infection). These should be used as per the manufacturers guidelines, or ideally for at least 3-5 days. Please be aware that you may experience a feeling of fullness and/or deterioration in hearing following the application of an ear wax softener, due to the expansion of the ear wax. For more information about ear wax softeners, please consult your GP or pharmacist.

Sometimes the ear wax softener may not fully penetrate hard or impacted ear wax, and may have only softened the outer layers. Therefore, it may not be possible to remove all of the ear wax in one attempt. If this situation occurs, we will stop the procedure and you will be advised to continue to use the ear wax softener for a few more days and return to the clinic to have the remaining ear wax removed. There would not be an additional fee if this were to occur.

What to expect during your appointment

At Audable Ear Care, your comfort and safety is our priority. In order to check that it is safe to remove any ear wax, you will be asked some questions about the health of your ears and your general health, at the start of the appointment. It will also be necessary to carry out a detailed visual inspection of your ears, and the ear wax that may be present. With the aid of a video otoscope, we will display an image of your ear canal on to a computer screen and talk you through what we see. You will then be able to see if there is any wax which would benefit from removal.

If safe to do so, the ear wax will be removed from your ear(s) using the safest and most appropriate method for the quantity and consistency of the wax discovered. Depending on the amount and consistency of the ear wax, it can normally be cleared within half an hour from both ears. Once the ear wax has been removed, we will again use the video otoscope to show you how your ear canal is looking.

After your appointment

We hope you are satisfied with the treatment that you receive. You should notify us and contact your GP, if you experience any of the following ear related symptoms in the days following the removal of ear wax:

  • Discomfort
  • Pain
  • Swelling
  • Discharge or odour
  • Any disruption in hearing

A build-up of ear wax may reoccur in the future and require further management. To help minimise future ear wax build-ups, it is advisable to continue using wax softening products regularly.

We are continuously looking at ways to improve the service that we offer and welcome any feedback that you may have; you can send us your feedback via the contact us page.